Emergency Call Routing Archives - Comtech Telecommunications Corp. https://comtech.com/solution/emergency-call-routing/ Fri, 10 Nov 2023 21:16:26 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.1 IP Selective Router https://comtech.com/capability/ip-selective-router/ Tue, 02 May 2023 13:49:55 +0000 https://comtech.com/?post_type=solution&p=531

Solutions

IP Selective Router

Many legacy Selective Router (SR) platforms are reaching end of life. 

IP Selective Router

Comtech’s Internet Protocol (IP) SR (IPSR), an IP-based replacement for legacy SRs, seamlessly enables migration to full Next Generation 9‑1‑1 (NG9‑1‑1) capabilities.

Don’t get left behind. Learn more about Comtech’s support and migration solutions today.

Product Details

The IPSR delivers calls to legacy and NG9‑1‑1 public safety answering points (PSAPs). It routes calls based upon geospatial data, ensuring that all current and future call types are routed to the appropriate PSAP.


Methods include traditional SR tables, Dialed Number Identification Service (DNIS), Geographic Information System (GIS), and a hybrid configuration of Automatic Location Identification (ALI) and SR tables.


Highly redundant and scalable, the Comtech IPSR supports location by value (LbyV), location by reference (LbyR), traditional ALI lookup, and ALI steering.

Industry Compliance

  • National Emergency Number Association (NENA): NENA i3
  • Alliance for Telecommunications Industry Solutions (ATIS): JTD‑110, IMSESINET, NGES, IMS911, ELOC, ESIF
  • Internet Engineering Task Force (IETF): SIPCORE, ECRIT, SIPREC, GEOPRIV

Features & Benefits

Key FeatureBenefit
Active-Active DesignHighest availability with no manual interaction required.
Geographic RedundancyAlways deployed with geographic redundancy, increasing availability. 
CPE InteroperabilitySuccessfully deployed with a variety of customer premises equipment (CPE) applications.
MSRP Text to 9-1-1 SupportEnables native MSRP Text to 9-1-1. Functions as a text-only ESInet to provide states with an aggregation and MSRP distribution point.
Proven NENA i3 FlexibilitySuccessfully deployed using other NENA i3-compliant components within the solution
Multiple Deployment ModelsCan be deployed in a dedicated in-market solution, as a Comtech-hosted service, or in a hybrid configuration.
End-to-End FunctionalitySupports true end-to-end functionality, taking 9-1-1 traffic from carrier circuits to the PSAP demarcations.
Text to 9-1-1 AggregationCan be deployed as a text-only solution for jurisdictions not ready to fully deploy NG9-1-1.
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]]> Location Data Platform https://comtech.com/capability/location-data-platform/ Tue, 02 May 2023 05:40:59 +0000 https://comtech.com/?post_type=solution&p=529

Solutions

Location Data Platform

Accurately determining the caller’s location and managing location data are the cornerstones of 9‑1‑1 in legacy, transitional, and end-state NG9‑1‑1

Location Data Platform

Comtech emergency call solutions bridge the divide between legacy location identification functionality and next-generation data tracking and management. 

Ensure 9-1-1 Location Data Integrity

Our platform combines a legacy ALI product offering full Automatic Location Identification (ALI) functionality for 9‑1‑1 systems with complete access and management of ALI information via a comprehensive ALI Database Management Service (DBMS).

Product Details

Our platform provides the NENA i3 transitional Location Database (LDB), ensuring your location data needs will be met now and through the transition to the i3 end state of NG9‑1‑1. 

The Comtech LDB provides functionality supporting both legacy National Emergency Number Association (NENA) 04‑001 queries and Hypertext Transfer Protocol (HTTP) requests and responses.

Bridging the Digital Divide

Our platform combines complete legacy ALI replacement with LDB transitional capabilities. 

This combination supports the jurisdiction’s evolution from legacy 9‑1‑1 to the end-state NG9‑1‑1 platforms Location Validation Function (LVF), Location Information Server (LIS), and Additional Data Repository (ADR).

Industry Compliance

The Comtech Location Data Platform solution complies with the NENA 02‑010, 02‑011, 02‑015, 04‑001, 71‑501 and 05‑001 (J‑STD‑036 E2) standards.

Features & Benefits

key featuresbenefits
Legacy SupportSupport the replacement of and interaction with the legacy ALI data and processes.
Transitional FunctionalityProvides the LDB element for transition of data and business processes from legacy 9-1-1 to NG9-1-1.
Professional SupportBacked by Comtech’s proven expertise in ALI/MSAG data integrity management.
Geographic RedundancyDeployed with geographic diversity and redundancy, maintaining required availability. 
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Connect with the market’s leading experts in Location Data Platform.

]]> Next Generation Core Services https://comtech.com/capability/next-generation-core-services/ Wed, 26 Apr 2023 19:46:19 +0000 https://comtech.com/?post_type=solution&p=333

Solutions

Next Generation Core Services

As the public safety industry moves toward new technology, so must states, regions, and local jurisdictions.

Our communications infrastructure is changing, and Comtech is bridging the divide between legacy call routing and next-generation 9-1-1 equipment.

Connecting a Network of Networks

Our market-leading NGCS configuration is modular, scalable, and has been implemented at state, regional, and county levels. NGCS offers a transitional replacement for legacy selective router-based 9-1-1 networks.

Product Details

Comtech’s NGCS is highly reliable, resilient, and redundant.

Our solution is composed of redundant central system components that provide load sharing and load balancing failover capability.

Deployment Options:

Software as a Service (SaaS) / Hosted: This model is ideal for public safety entities desiring a speedy deployment and a lower capital expenditure.

In-Network / Managed Service: This model is ideal for public safety entities desiring a lower operational expenditure and/or a dedicated system.

Hybrid: A combination of the hosted and in-network models, the NGCS is modular, flexible, and can be configured to meet the customer’s needs.

Industry Compliance

  • National Emergency Number Association (NENA): NENA i3
  • Alliance for Telecommunications Industry Solutions (ATIS): J‑STD‑110, IMSESINET, NGES, IMS911, ELOC, ESIF
  • Internet Engineering Task Force (IETF): SIPCORE, ECRIT, SIPREC, GEOPRIV

Features & Benefits

Key FeaturesBenefit
Active-Active DesignHighest availability with no manual interaction required.
Quad-Redundant ProcessingBoth geographic and local redundancy in the software, increasing availability.
Geographic RedundancyAlways deployed with geographic redundancy, increasing availability. 
Call Handling Equipment InteroperabilitySuccessfully tested with the most popular customer premises equipment applications.
End-to-End FunctionalitySupports true end-to-end functionality, taking 9-1-1 traffic from carrier circuits to the PSAP demarcations.
MSRP Text to 9-1-1 SupportEnables native MSRP Text to 9-1-1.
Multiple Deployment ModelsCan be deployed in a dedicated in-market solution, as a Comtech-hosted service, or in a hybrid configuration.
Proven NENA i3 FlexibilitySuccessfully deployed using other NENA i3-compliant components within the solution.
Flexible Routing ChangesAllows for flexible updates to routing rules. 

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]]> Text to 9-1-1 https://comtech.com/capability/text-to-9-1-1/ Tue, 02 May 2023 20:24:59 +0000 https://comtech.com/?post_type=solution&p=542

Solutions

Text to 9-1-1

Text messaging is the world’s most popular form of communication, and it’s making an imprint on emergency services. Service providers are now required to provide Text to 9-1-1 services.

Comtech enables text messaging service providers to provide seamless text communication between 9-1-1 text callers and public safety answering points (PSAPs).

Text to 9-1-1

Product Details

Text Messaging Service Providers

Comtech supports Text to 9‑1‑1 for both traditional Short Message Service (SMS) using SMPP protocol or Text Messaging over IMS Core or IP Network using SIP MSRP protocols.

When Comtech TCC receives a Text to 9‑1‑1 call, Comtech TCC determines the destination PSAP and returns routing instructions for the Text Messaging Service Provider to deliver the 9‑1‑1 texts to the PSAP. Alternatively, Comtech can route the Text to 9‑1‑1 call to the PSAP on behalf of the Text Messaging Service Provider.

Jurisdiction

Comtech’s Text to 9‑1‑1 solution supports legacy Teletype (TTY) and Internet Protocol (IP)-enabled PSAPs. For IP enabled PSAPs, Comtech offers https based Geospatial Emergency Messaging 9‑1‑1 (GEM9‑1‑1®) web portal or Comtech’s EMedia® web portal with advanced reports & transfer capabilities.

Comtech’s solution also includes Coarse Location Service (CLS) / Gateway Mobile Location Center (GMLC) / Evolved GMLC (EGMLC) and ALI Link™. ALI Link provides nationwide connectivity to Automatic Location Identification (ALI) databases. The Comtech TCC supports Text Messaging Service Providers using SMPP interface or SIP MSRP interface.

Industry Compliance

Comtech TCC complies with the Alliance for Telecommunications Industry Solutions (ATIS)/Telecommunications Industry Association (TIA) J-STD-110a and the National Emergency Number Association (NENA) i3 standard.

Features & Benefits

key featuresbenefits
SMPP Ingress InterfaceSupports Text to 9‑1‑1 service for Text Messaging Service Providers using traditional Short Message Service Center (SMSC).
SIP/MSRP Ingress InterfaceEnable Text to 9‑1‑1 service over IMS Core or IP Network.
Location by Reference (LbyR)Allow a Text Messaging Service Provider to utilize a centralized location server to provide callers locations.
Location by Value (LbyV)Enable a Text Messaging Service Provider to include a location in the Text to 9‑1‑1 request
Location RebidProvide PSAP the capability to request an updated location.
Multiple PSAP Interface TypesProvide Text to 9‑1‑1 service to TTY PSAP, https based PSAP and SIP MSRP based PSAP.
PSAP TransferTransfer a Text to 9‑1‑1 session between PSAPs.
Session-Like CommunicationGroup and present messages between a text caller and a PSAP telecommunicator in a session like communication.
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]]> VoIP E9-1-1 https://comtech.com/capability/voip-e9-1-1/ Tue, 02 May 2023 21:09:42 +0000 https://comtech.com/?post_type=solution&p=553

Solutions

VoIP E9-1-1

Comtech delivers the market’s most reliable emergency services for VoIP service providers.


Comtech’s VoIP E9‑1‑1 solution is designed to route VoIP calls to 9‑1‑1, providing a common call control interface for static, nomadic, and mobile VoIP services.

voIP E9-1-1

Product Details

A National Emergency Number Association (NENA) standards-compliant i2 platform, our LivewirE9‑1‑1® solution delivers reliable emergency services to VSPs’ subscribers.

A secure B2B provisioning interface allows for rapid order velocity and subscriber address validation.

Our VoIP E9‑1‑1 solution supports multiple call-routing configurations and can accommodate carrier-specific regulatory rules, such as routing calls based on geodetic location (lat/lon in Presence Information Data Format Location Object PIDF‑LO), Master Street Address Guide (MSAG)‑validated civic address, and default routing to a national emergency call center staffed by APCO-trained and certified agents.

Industry Compliance

Our VoIP E9‑1‑1 solution complies with the National Emergency Number Association (NENA) i2 standard and the latest applicable Federal Communications Commission (FCC) mandates, including the interconnected VoIP rules.

Features & Benefits

key featurebenefit
NENA i2 Standards-Based VoIP Positioning Center (VPC)Enables interconnected VoIP service providers (VSPs) to comply with Federal Communications Commission (FCC) rules for routing VoIP E9‑1‑1 calls.
ALI Link™ ServiceProvides access to standardized Automatic Location Information (ALI) databases through a single steering point, which saves VSPs the expense of building their own data circuits.
B2B Subscriber Provisioning Application Programming Interface (API)Provides an automated method for provisioning subscriber records, improving speed of deployment and customer acquisition.
LivE9-1-1 (Web-Based Subscriber Provisioning Tool)Acts as a secure front end to Comtech’s subscriber database, allowing authorized users to add, modify and delete individual records in the Location Information Server (LIS).
Master Street Address Guide (MSAG) Address ValuationConfirms that subscriber-provided addresses are in a format preferred by public safety entities.
Emergency Response Center (ERC)Ensures that, if for any reason a call cannot be routed automatically, an Association of Public-Safety Communications Officials (APCO)-trained and certified call taker will answer the 9‑1‑1 call for help and route the call to the appropriate PSAP.
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Contact Us
]]> VoWiFi E9-1-1 https://comtech.com/capability/vowifi-e9-1-1/ Tue, 02 May 2023 14:15:23 +0000 https://comtech.com/?post_type=solution&p=534

Solutions

VoWiFi E9-1-1

Comtech is changing the way your subscribers reach 9-1-1.

VoWiFi 9-1-1

Carriers are investing in Voice over Wireless Fidelity (VoWiFi) service to improve coverage in rural areas, extend 9-1-1 to roaming subscribers, and increase location accuracy for indoor calls.

Comtech’s VoWiFi E9-1-1 service ensures these carriers can comply with federally mandated emergency call routing rules and regulations.

Product Details

VoWiFi E9-1-1 enables real-time subscriber data updates, including location, so dispatch centers can identify roaming call locations.
Our VoIP Positioning Center (VPC) provides emergency call-routing instructions and caller location information to the appropriate public safety answering point (PSAP).
Our VoWiFi E9‑1‑1 solution supports multiple call-routing configurations and can accommodate routing by geolocation (lat/lon in PIDF‑LO), Master Street Address Guide (MSAG)-validated civic address, default routing to a national emergency call center, and more.

Industry Compliance

Our VoWiFi E9‑1‑1 solution complies with the National Emergency Number Association (NENA) i2 standard and the latest applicable Federal Communications Commission (FCC) mandates.

Features & Benefits

Key FeatureBenefit
NENA i2 Standards Based VoIP Positioning Center (VPC)Enables interconnected VoIP service providers (VSPs), including carriers launching VoWiFi service, to comply with Federal Communications Commission (FCC) rules for routing E9-1-1 calls.
ALI Link™ ServiceProvides access to standardized Automatic Location Information (ALI) databases through a single steering point, which saves VSPs the expense of building their own data circuits.
B2B Subscriber Provisioning Application Programming Interface (API)Provides an automated method for provisioning subscriber records, improving speed of deployment and customer acquisition.
LivE9-1-1 (Web-Based Subscriber Provisioning Tool)Acts as a secure front end to Comtech’s subscriber database, allowing authorized users to add, modify and delete individual records in the Location Information Server (LIS).
Flexible Emergency Call Routing OptionsRoute calls using any combination of provisioned civic address, lat/lon (PIDF-LO), and emergency call center. This flexibility allows for a phased rollout of VoWiFi service.
Master Street Address Guide (MSAG) Address ValidationConfirms that subscriber-provided addresses are in a format preferred by public safety entities.
Emergency Response CenterEnsures that, if for any reason a call cannot be routed automatically, an Association of Public-Safety Communications Officials (APCO)-trained and certified call taker will answer the 9-1-1 call for help and route the call to the appropriate PSAP.
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]]> Wireless E9-1-1 https://comtech.com/capability/wireless-e9-1-1/ Tue, 02 May 2023 14:42:19 +0000 https://comtech.com/?post_type=solution&p=540

Solutions

Wireless E9-1-1

The public safety industry needs reliable 9‑1‑1 products that deliver calls and caller positioning in critical situations.

Comtech’s 2G/3G Enhanced 9‑1‑1 (E9‑1‑1) and 4G/VoLTE9-1-1® solutions quickly and seamlessly route wireless 9‑1‑1 calls and locations to public safety answering points (PSAPs). 

Product Details

Comtech’s Wireless E9‑1‑1 solutions support emergency call routing for Long-Term Evolution (LTE), 2G/3G, and Code Division Multiple Access (CDMA) networks.

They quickly determine the appropriate PSAP to handle each of the calls based on caller location, either returning routing instructions to a carrier or routing the calls to public safety on behalf of the carrier. 

Comtech’s solutions support handset-based, network-based, and indoor location methods.

Industry Compliance

The Wireless E9‑1‑1 solution complies with the NENA 02-010, 02-011, 02-015, 04-001, and 05-001 (J-STD-036 E2) standards.

Our Wireless E9‑1‑1 solutions comply with the Third Generation Partnership Project (3GPP), the Association of Public-Safety Communications Officials (APCO), Alliance for Telecommunications Industry Solutions (ATIS), National Emergency Number Association (NENA), and the latest applicable Federal Communications Commission (FCC) mandates, including Wireless Phases 1 and 2.

Features & Benefits

Key FeatureBenefit
All Types of Wireless NetworksSupport all types of wireless networks, including GSM/UMTS, CDMA, VoLTE, and indoor wireless enterprise small cells.
Flexible Call RoutingRoutes calls rapidly and accurately to appropriate PSAPs. Comtech may route calls on behalf of customers or return routing instructions to the carriers.
Precise LocationProvide PSAP precise location of the 9‑1‑1 callers through hosted or in-network PDE/SMLC/SAS/ESMLC application.
Seamless HandoffEnables callers to roam between outdoor macro cells and indoor small cells and still maintain the call.
Civic & Geodetic Reporting for Enterprise Wireless Small CellsUtilizes civic and geodetic location of wireless small cells for location reporting.
Indoor WiFi LocationIntegrates with enterprise network providers to utilize WiFi Access Points for indoor location.
Location RebidEnable PSAPs to query for an updated location.
48 S8HR RoamingOffer 9‑1‑1 service support for roaming partners. For country code 1, the service reports call back number; otherwise, the service reports 911+IMEI.
ALI Link™Provides nationwide connectivity between ALI Link customers and more than 200 ALI databases used for E9‑1‑1. Cellular carriers and other customers using the ALI Link service can access both regional and standalone ALI databases through a single contact point for both Phase I and Phase II wireless E9‑1‑1.
ReportingProvide formatted reports for regulatory requirements or call records to assist carrier with own reporting.
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