NG9-1-1 Call Management Archives - Comtech Telecommunications Corp. https://comtech.com/solution/ng9-1-1-call-management/ Fri, 05 Apr 2024 01:22:13 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.1 Emergency Call Management https://comtech.com/capability/solacom-call-handling/ Wed, 03 May 2023 17:49:23 +0000 https://comtech.com/?post_type=solution&p=622

Solutions

Emergency Call Management

Get everything you need to manage any emergency call in any format in one flexible multimedia solution — from the underlying call control technology to the user interface at the desktop.

Download Brochures & Data Sheets

Integrated, Flexible Call Handling & Management

Our Guardian Call Handling is the most flexible multimedia emergency call management solution for public safety answering points (PSAPs). 

It streamlines 9-1-1 call handling and processing, enables real-time collection of critical voice, text, data, and video information, and improves delivery of rich situational awareness data.

Download Brochure

Manage Any Call or Media

Comtech NG9-1-1 Call Handling solution is designed to provide all of the functionality needed to manage 9-1-1 calls in any format and to collect and deliver rich, situational awareness information from any source — today and tomorrow:

  • Next-generation voice
  • Text-to-911
  • Text-from-911
  • Real-time texting
  • 3D location mapping
  • Image-enriched messaging
  • Video-enhanced data
Download Data sheet

Get Complete, Customizable Call Handling

At the desktop, the user-centric, customizable next-generation 9-1-1 Call Handling solution is optimized for call takers based on human-centered design (HCD) principles for comfortable ergonomics, intuitive usability, and efficient call processing. The modular screen layout provides the highest level of flexibility to fit the unique and individual workflow of each call taker with:

  • Customized icons and buttons
  • Buttons sized for touch-screen operation
  • Mute, privacy, and hold buttons
  • Intelligent transfer buttons that allow call takers to select the type of outgoing call based on the type of incoming call
  • Buttons sized for call takers with visual disabilities
  • Text-to-911 capabilities that allow call takers to initiate text conversations
  • Multimedia interfaces for non-voice communications, including text messages, instant messaging, and telecommunications device for the deaf (TDD/TTY)
Download Data sheet

Customized Call Management & Control

Behind the desktop, Comtech’s 9-1-1 Call Handling solution leverages the full power of our innovative call control system. This full-featured, customizable system is built on open standards. It provides a simple, evolutionary path to next-generation emergency call management requirements and enables future enhancements without replacing the underlying infrastructure.

To ensure a perfect fit, we work with you to configure the system to meet your PSAP’s unique needs with a variety of features, including: 

  • Voice over IP (VoIP) emergency call handling and management
  • Integrated text-to-911 and text-from-911
  • Virtually unlimited high-quality conferencing
  • Map-based call management
  • Emergency notification

Leverage New Technologies

Comtech leverages the latest voice, text, data, and video communications standards, protocols, and technologies and conforms to all regulatory standards.

Unlike other offerings that have been modified for next-generation applications, Comtech 9-1-1 Call Handling solution is specifically engineered for legacy and IP-based emergency call management and control and for converging traditional voice and data into a single communications workflow.

Download Data sheet

Connect with the market’s leading experts in Emergency Call Handling.

]]> Guardian Map https://comtech.com/capability/guardian-map/ Wed, 03 May 2023 17:51:21 +0000 https://comtech.com/?post_type=solution&p=627

Solutions

Guardian Map

Manage calls a full-featured 3D geolocation and mapping application.

Solacom Map

Critical Call Location Information

Capture and display critical call location information and view the location and status of all 9-1-1 calls with Guardian Map.

Guardian Map integrates seamlessly with Comtech’s 9-1-1 Call Handling to enable call takers to manage calls directly with our mapping interface.

Download Brochure

Pinpoint Call Location

Guardian Map delivers complete geographic information system (GIS) spatial and geographic data, based on: 

  • Locally hosted maps created from client-supplied data
  • Custom GIS base maps
  • Free Esri ArcGIS Online™ base maps
  • Streetmap Premium™

Manage Calls with Map-Based Control

To optimize the use of geo-location data, Comtech uses advanced mapping capabilities and an incon-based user interface, allowing call takers to view the 3D location and status of all 9-1-1 calls at a glance.

Download Brochure

Connect with the market’s leading experts in Call Mapping.

]]> Guardian Messenger https://comtech.com/capability/guardian-messenger/ Wed, 03 May 2023 17:49:55 +0000 https://comtech.com/?post_type=solution&p=624

Solutions

Guardian Messenger

Enhance emergency call management with text, photos, and video.

Solacom Messenger

Integrate Text-to-911 and Text-from-911

Guardian Messenger is a full-featured short message service (SMS) function that seamlessly integrates with the Comtech’s 9-1-1 Call Handling. Once configured, this function enables standards-based text-to-911 call management and control.

Guardian Messenger goes beyond standards requirements by offering outbound text-from-911 capabilities

Download Brochure

Streamline Text-to-911 Handling

At the desktop, text-based calls are handled like regular voice calls. 

Call takers have the option to manage the call with all the same features and functions associated with voice calls, including transfer and join capabilities.

Connect with the market’s leading experts in Emergency Messaging.

]]> Guardian Insights https://comtech.com/capability/solacom-insights/ Wed, 03 May 2023 17:50:55 +0000 https://comtech.com/?post_type=solution&p=626

Solutions

Guardian Insights

Advanced Call Logging, Tracking and Reporting.

Solacom Insights

The Comtech Difference

Collect voice, text, image, video, and map data in real time and generate a variety of administrative reports with Solacom Insights.

Guardian Insights is a complete call logging, tracking, and reporting application that meets all i3 specifications and standards. 

Comtech puts critical data at your fingertips through an innovative, flexible interface. 

Download Data sheet

Simplify Reporting

Guardian Insights supports standalone queries, as well as ad-hoc and custom reports. 

To simplify the reporting process, Comtech Guardian Insights is delivered with a library of 25 default report templates that can be used as structured or modified to generate custom reports. 

Users can pull specific data into custom reports, simplifying the reporting process.

Connect with the market’s leading experts in Call Management.

]]> Interim Text to 9-1-1 https://comtech.com/capability/interim-text-to-9-1-1/ Wed, 03 May 2023 17:50:29 +0000 https://comtech.com/?post_type=solution&p=625

Solutions

Interim Text to 9-1-1

Texting is increasingly the core of 9-1-1 communications, but many state and local jurisdictions are yet to integrate emergency text messaging. 

Comtech offers a powerful, interim web-browser solution for public safety answering points (PSAPs) that have not fully migrated to a Next Generation 9‑1‑1 (NG9‑1‑1) solution, but still want to receive emergency texts.

Interim Text to 9-1-1

Product Details

EMedia® is an intuitive web application with advanced capabilities that improve a PSAP’s Text to 9‑1‑1 session management experience. 

The EMedia service provides PSAPs with two web-based portals: 

  • Telecommunicators responding to text messages sent to 9‑1‑1 (operator portal). 
  • PSAP’s EMedia administrator to configure the service (admin portal). 

From the operator portal, telecommunicators can receive and reply to text messages, view the texter’s location on a map, hand off a session to a different operator within their PSAP, and transfer sessions to alternate PSAPs.

With EMedia, any PSAP with an internet connection can efficiently receive, respond to, and transfer 9-1-1 text sessions in a secure manner, without a significant financial investment.

Industry Compliance

EMedia complies with the Alliance for Telecommunications Industry Solutions

(ATIS)/Telecommunications Industry Association (TIA) J‑STD‑110a and the latest applicable

Federal Communications Commission (FCC) mandates.

Features & Benefits

Key FeatureBenefit
Secure Administrator PortalAllows PSAPs to set time‑of‑day rules, session limits, block abusive phone numbers, choose which PSAPs can receive transfers, and more.
Centralized Text Session ManagementAggregates and displays all text messages in a single list to all users signed into EMedia, improving communications and reducing the risk of a text going unanswered.
Automatic Location DisplayDisplays the carrier-provided location of the Texter on a map as soon as an operator replies to a new text message, reducing time to dispatch.
Call Handling Equipment InteroperabilitySuccessfully tested with the most popular customer premises equipment (CPE) applications.
Session TransfersIf the Texter’s location changes during a session, EMedia automatically displays the PSAP assigned to the new location. Alternatively, users can choose from a list of nearby PSAPs that can receive the transfer, putting control in the hands of those that know best.
Quick MessagesPrepopulates a custom list of commonly typed messages managed by the EMedia admin that operators can quickly choose from and send for a faster response.
Partially Attended TransferProvides visual confirmation that an operator at another PSAP is actively exchanging messages with a Texter after transferring the session.
Advanced ReportingEMedia Administrators can access detailed text session reports that provide greater insight into how text to 9‑1‑1 is being used at the PSAP, including PSAP‑level and session‑level views.
Recent Sessions on DemandGives operators visibility to the last 10 text sessions terminated or transferred in the past 24 hours, providing quick access to information that may be needed to support an active emergency response or complete required reports.
Download Data sheet

Connect with the market’s leading experts in Text to 9-1-1 for PSAPs.

]]> Guardian Managed Services https://comtech.com/capability/guardian-managed-services/ Wed, 03 May 2023 17:51:46 +0000 https://comtech.com/?post_type=solution&p=628

Solutions

Guardian Managed Services

Reduce vulnerabilities and risks with turnkey, public safety-grade managed services.

Solacom Managed Services

Apply Comprehensive Cybersecurity

Comtech Guardian Managed Services offers a complete set of services to address your unique cybersecurity requirements at each stage of NG9-1-1 evolution.

With Comtech, public safety answering points (PSAPs) of any size can dramatically improve their security posture.

Download Brochure
phone map

Flexible, Cost-Effective Cybersecurity

Guardian Managed Services combines our deep understanding of public safety with expertise and technologies from leading IT security companies to address a variety of cybersecurity needs.

With Comtech, you have easy access to industry-leading cybersecurity technology and service at a fraction of the amount it would cost to employ an in-house cybersecurity team. 

Manage Calls with Map-Based Control

To optimize the use of geo-location data, Comtech uses advanced mapping capabilities and an incon-based user interface, allowing call takers to view the 3D location and status of all 9-1-1 calls at a glance. 

Download Brochure

Capabilities Include: 

  • Continuous Threat Monitoring, Detection, and Response
  • Cybersecurity Risk Assessment
  • Strategic Consulting & Security Controls Implementation
  • Remediation & Recovery Assistance
  • Cybersecurity Awareness & Training

Connect with the market’s leading experts in Cybersecurity.

]]>