Public Safety Archives - Comtech Telecommunications Corp. https://comtech.com/market/public-safety/ Fri, 05 Apr 2024 01:22:13 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.1 Comtech Maps https://comtech.com/capability/comtech-maps/ Wed, 03 May 2023 17:55:27 +0000 https://comtech.com/?post_type=solution&p=637

Solutions

Comtech Maps

Our feature-rich platform allows public safety answering points (PSAPs) to create a contextual mapping solution — enhancing the quality of responses to public safety situations.

Comtech Maps

Market-Leading Data

Comtech Maps gives PSAP administrators access to an extensive library of map data that can be extended with custom overlays and managed from a single integrated interface. 

Maps and Map Portal work in tandem with all products in the SmartResponse system to further augment the public safety ecosystem.

Comtech Maps

Leverage APIs to access our robust collection of map data, real-time weather data, traffic data, POI, and more. This maps solution is highly customizable to your unique needs.

Comtech Map Portal

Control access to your customized maps solution from one intuitive interface. The Map Portal makes it easy to manage your customized implementation of Comtech Maps.

Connect with the market’s leading experts in Global Locations and Messaging Solutions.

Contact Us
]]> Emergency Call Management https://comtech.com/capability/solacom-call-handling/ Wed, 03 May 2023 17:49:23 +0000 https://comtech.com/?post_type=solution&p=622

Solutions

Emergency Call Management

Get everything you need to manage any emergency call in any format in one flexible multimedia solution — from the underlying call control technology to the user interface at the desktop.

Download Brochures & Data Sheets

Integrated, Flexible Call Handling & Management

Our Guardian Call Handling is the most flexible multimedia emergency call management solution for public safety answering points (PSAPs). 

It streamlines 9-1-1 call handling and processing, enables real-time collection of critical voice, text, data, and video information, and improves delivery of rich situational awareness data.

Download Brochure

Manage Any Call or Media

Comtech NG9-1-1 Call Handling solution is designed to provide all of the functionality needed to manage 9-1-1 calls in any format and to collect and deliver rich, situational awareness information from any source — today and tomorrow:

  • Next-generation voice
  • Text-to-911
  • Text-from-911
  • Real-time texting
  • 3D location mapping
  • Image-enriched messaging
  • Video-enhanced data
Download Data sheet

Get Complete, Customizable Call Handling

At the desktop, the user-centric, customizable next-generation 9-1-1 Call Handling solution is optimized for call takers based on human-centered design (HCD) principles for comfortable ergonomics, intuitive usability, and efficient call processing. The modular screen layout provides the highest level of flexibility to fit the unique and individual workflow of each call taker with:

  • Customized icons and buttons
  • Buttons sized for touch-screen operation
  • Mute, privacy, and hold buttons
  • Intelligent transfer buttons that allow call takers to select the type of outgoing call based on the type of incoming call
  • Buttons sized for call takers with visual disabilities
  • Text-to-911 capabilities that allow call takers to initiate text conversations
  • Multimedia interfaces for non-voice communications, including text messages, instant messaging, and telecommunications device for the deaf (TDD/TTY)
Download Data sheet

Customized Call Management & Control

Behind the desktop, Comtech’s 9-1-1 Call Handling solution leverages the full power of our innovative call control system. This full-featured, customizable system is built on open standards. It provides a simple, evolutionary path to next-generation emergency call management requirements and enables future enhancements without replacing the underlying infrastructure.

To ensure a perfect fit, we work with you to configure the system to meet your PSAP’s unique needs with a variety of features, including: 

  • Voice over IP (VoIP) emergency call handling and management
  • Integrated text-to-911 and text-from-911
  • Virtually unlimited high-quality conferencing
  • Map-based call management
  • Emergency notification

Leverage New Technologies

Comtech leverages the latest voice, text, data, and video communications standards, protocols, and technologies and conforms to all regulatory standards.

Unlike other offerings that have been modified for next-generation applications, Comtech 9-1-1 Call Handling solution is specifically engineered for legacy and IP-based emergency call management and control and for converging traditional voice and data into a single communications workflow.

Download Data sheet

Connect with the market’s leading experts in Emergency Call Handling.

]]> Guardian Managed Services https://comtech.com/capability/guardian-managed-services/ Wed, 03 May 2023 17:51:46 +0000 https://comtech.com/?post_type=solution&p=628

Solutions

Guardian Managed Services

Reduce vulnerabilities and risks with turnkey, public safety-grade managed services.

Solacom Managed Services

Apply Comprehensive Cybersecurity

Comtech Guardian Managed Services offers a complete set of services to address your unique cybersecurity requirements at each stage of NG9-1-1 evolution.

With Comtech, public safety answering points (PSAPs) of any size can dramatically improve their security posture.

Download Brochure
phone map

Flexible, Cost-Effective Cybersecurity

Guardian Managed Services combines our deep understanding of public safety with expertise and technologies from leading IT security companies to address a variety of cybersecurity needs.

With Comtech, you have easy access to industry-leading cybersecurity technology and service at a fraction of the amount it would cost to employ an in-house cybersecurity team. 

Manage Calls with Map-Based Control

To optimize the use of geo-location data, Comtech uses advanced mapping capabilities and an incon-based user interface, allowing call takers to view the 3D location and status of all 9-1-1 calls at a glance. 

Download Brochure

Capabilities Include: 

  • Continuous Threat Monitoring, Detection, and Response
  • Cybersecurity Risk Assessment
  • Strategic Consulting & Security Controls Implementation
  • Remediation & Recovery Assistance
  • Cybersecurity Awareness & Training

Connect with the market’s leading experts in Cybersecurity.

]]> Guardian Map https://comtech.com/capability/guardian-map/ Wed, 03 May 2023 17:51:21 +0000 https://comtech.com/?post_type=solution&p=627

Solutions

Guardian Map

Manage calls a full-featured 3D geolocation and mapping application.

Solacom Map

Critical Call Location Information

Capture and display critical call location information and view the location and status of all 9-1-1 calls with Guardian Map.

Guardian Map integrates seamlessly with Comtech’s 9-1-1 Call Handling to enable call takers to manage calls directly with our mapping interface.

Download Brochure

Pinpoint Call Location

Guardian Map delivers complete geographic information system (GIS) spatial and geographic data, based on: 

  • Locally hosted maps created from client-supplied data
  • Custom GIS base maps
  • Free Esri ArcGIS Online™ base maps
  • Streetmap Premium™

Manage Calls with Map-Based Control

To optimize the use of geo-location data, Comtech uses advanced mapping capabilities and an incon-based user interface, allowing call takers to view the 3D location and status of all 9-1-1 calls at a glance.

Download Brochure

Connect with the market’s leading experts in Call Mapping.

]]> Guardian Messenger https://comtech.com/capability/guardian-messenger/ Wed, 03 May 2023 17:49:55 +0000 https://comtech.com/?post_type=solution&p=624

Solutions

Guardian Messenger

Enhance emergency call management with text, photos, and video.

Solacom Messenger

Integrate Text-to-911 and Text-from-911

Guardian Messenger is a full-featured short message service (SMS) function that seamlessly integrates with the Comtech’s 9-1-1 Call Handling. Once configured, this function enables standards-based text-to-911 call management and control.

Guardian Messenger goes beyond standards requirements by offering outbound text-from-911 capabilities

Download Brochure

Streamline Text-to-911 Handling

At the desktop, text-based calls are handled like regular voice calls. 

Call takers have the option to manage the call with all the same features and functions associated with voice calls, including transfer and join capabilities.

Connect with the market’s leading experts in Emergency Messaging.

]]> Interim Text to 9-1-1 https://comtech.com/capability/interim-text-to-9-1-1/ Wed, 03 May 2023 17:50:29 +0000 https://comtech.com/?post_type=solution&p=625

Solutions

Interim Text to 9-1-1

Texting is increasingly the core of 9-1-1 communications, but many state and local jurisdictions are yet to integrate emergency text messaging. 

Comtech offers a powerful, interim web-browser solution for public safety answering points (PSAPs) that have not fully migrated to a Next Generation 9‑1‑1 (NG9‑1‑1) solution, but still want to receive emergency texts.

Interim Text to 9-1-1

Product Details

EMedia® is an intuitive web application with advanced capabilities that improve a PSAP’s Text to 9‑1‑1 session management experience. 

The EMedia service provides PSAPs with two web-based portals: 

  • Telecommunicators responding to text messages sent to 9‑1‑1 (operator portal). 
  • PSAP’s EMedia administrator to configure the service (admin portal). 

From the operator portal, telecommunicators can receive and reply to text messages, view the texter’s location on a map, hand off a session to a different operator within their PSAP, and transfer sessions to alternate PSAPs.

With EMedia, any PSAP with an internet connection can efficiently receive, respond to, and transfer 9-1-1 text sessions in a secure manner, without a significant financial investment.

Industry Compliance

EMedia complies with the Alliance for Telecommunications Industry Solutions

(ATIS)/Telecommunications Industry Association (TIA) J‑STD‑110a and the latest applicable

Federal Communications Commission (FCC) mandates.

Features & Benefits

Key FeatureBenefit
Secure Administrator PortalAllows PSAPs to set time‑of‑day rules, session limits, block abusive phone numbers, choose which PSAPs can receive transfers, and more.
Centralized Text Session ManagementAggregates and displays all text messages in a single list to all users signed into EMedia, improving communications and reducing the risk of a text going unanswered.
Automatic Location DisplayDisplays the carrier-provided location of the Texter on a map as soon as an operator replies to a new text message, reducing time to dispatch.
Call Handling Equipment InteroperabilitySuccessfully tested with the most popular customer premises equipment (CPE) applications.
Session TransfersIf the Texter’s location changes during a session, EMedia automatically displays the PSAP assigned to the new location. Alternatively, users can choose from a list of nearby PSAPs that can receive the transfer, putting control in the hands of those that know best.
Quick MessagesPrepopulates a custom list of commonly typed messages managed by the EMedia admin that operators can quickly choose from and send for a faster response.
Partially Attended TransferProvides visual confirmation that an operator at another PSAP is actively exchanging messages with a Texter after transferring the session.
Advanced ReportingEMedia Administrators can access detailed text session reports that provide greater insight into how text to 9‑1‑1 is being used at the PSAP, including PSAP‑level and session‑level views.
Recent Sessions on DemandGives operators visibility to the last 10 text sessions terminated or transferred in the past 24 hours, providing quick access to information that may be needed to support an active emergency response or complete required reports.
Download Data sheet

Connect with the market’s leading experts in Text to 9-1-1 for PSAPs.

]]> IP Selective Router https://comtech.com/capability/ip-selective-router/ Tue, 02 May 2023 13:49:55 +0000 https://comtech.com/?post_type=solution&p=531

Solutions

IP Selective Router

Many legacy Selective Router (SR) platforms are reaching end of life. 

IP Selective Router

Comtech’s Internet Protocol (IP) SR (IPSR), an IP-based replacement for legacy SRs, seamlessly enables migration to full Next Generation 9‑1‑1 (NG9‑1‑1) capabilities.

Don’t get left behind. Learn more about Comtech’s support and migration solutions today.

Product Details

The IPSR delivers calls to legacy and NG9‑1‑1 public safety answering points (PSAPs). It routes calls based upon geospatial data, ensuring that all current and future call types are routed to the appropriate PSAP.


Methods include traditional SR tables, Dialed Number Identification Service (DNIS), Geographic Information System (GIS), and a hybrid configuration of Automatic Location Identification (ALI) and SR tables.


Highly redundant and scalable, the Comtech IPSR supports location by value (LbyV), location by reference (LbyR), traditional ALI lookup, and ALI steering.

Industry Compliance

  • National Emergency Number Association (NENA): NENA i3
  • Alliance for Telecommunications Industry Solutions (ATIS): JTD‑110, IMSESINET, NGES, IMS911, ELOC, ESIF
  • Internet Engineering Task Force (IETF): SIPCORE, ECRIT, SIPREC, GEOPRIV

Features & Benefits

Key FeatureBenefit
Active-Active DesignHighest availability with no manual interaction required.
Geographic RedundancyAlways deployed with geographic redundancy, increasing availability. 
CPE InteroperabilitySuccessfully deployed with a variety of customer premises equipment (CPE) applications.
MSRP Text to 9-1-1 SupportEnables native MSRP Text to 9-1-1. Functions as a text-only ESInet to provide states with an aggregation and MSRP distribution point.
Proven NENA i3 FlexibilitySuccessfully deployed using other NENA i3-compliant components within the solution
Multiple Deployment ModelsCan be deployed in a dedicated in-market solution, as a Comtech-hosted service, or in a hybrid configuration.
End-to-End FunctionalitySupports true end-to-end functionality, taking 9-1-1 traffic from carrier circuits to the PSAP demarcations.
Text to 9-1-1 AggregationCan be deployed as a text-only solution for jurisdictions not ready to fully deploy NG9-1-1.
Download Data sheet

Connect with the market’s leading experts in IP Selective Router.

]]> Location Data Platform https://comtech.com/capability/location-data-platform/ Tue, 02 May 2023 05:40:59 +0000 https://comtech.com/?post_type=solution&p=529

Solutions

Location Data Platform

Accurately determining the caller’s location and managing location data are the cornerstones of 9‑1‑1 in legacy, transitional, and end-state NG9‑1‑1

Location Data Platform

Comtech emergency call solutions bridge the divide between legacy location identification functionality and next-generation data tracking and management. 

Ensure 9-1-1 Location Data Integrity

Our platform combines a legacy ALI product offering full Automatic Location Identification (ALI) functionality for 9‑1‑1 systems with complete access and management of ALI information via a comprehensive ALI Database Management Service (DBMS).

Product Details

Our platform provides the NENA i3 transitional Location Database (LDB), ensuring your location data needs will be met now and through the transition to the i3 end state of NG9‑1‑1. 

The Comtech LDB provides functionality supporting both legacy National Emergency Number Association (NENA) 04‑001 queries and Hypertext Transfer Protocol (HTTP) requests and responses.

Bridging the Digital Divide

Our platform combines complete legacy ALI replacement with LDB transitional capabilities. 

This combination supports the jurisdiction’s evolution from legacy 9‑1‑1 to the end-state NG9‑1‑1 platforms Location Validation Function (LVF), Location Information Server (LIS), and Additional Data Repository (ADR).

Industry Compliance

The Comtech Location Data Platform solution complies with the NENA 02‑010, 02‑011, 02‑015, 04‑001, 71‑501 and 05‑001 (J‑STD‑036 E2) standards.

Features & Benefits

key featuresbenefits
Legacy SupportSupport the replacement of and interaction with the legacy ALI data and processes.
Transitional FunctionalityProvides the LDB element for transition of data and business processes from legacy 9-1-1 to NG9-1-1.
Professional SupportBacked by Comtech’s proven expertise in ALI/MSAG data integrity management.
Geographic RedundancyDeployed with geographic diversity and redundancy, maintaining required availability. 
Download Data sheet

Connect with the market’s leading experts in Location Data Platform.

]]> Location Tracking Services https://comtech.com/capability/location-tracking-services/ Tue, 02 May 2023 22:53:39 +0000 https://comtech.com/?post_type=solution&p=563

Solutions

Location Tracking Services

Comtech is the leading global provider of secure satellite tracking, messaging solutions, and network services. 

Our products and solutions serve military, government, and commercial customers for every application, including force tracking, command and control, and situational awareness.

Blue Force Tracking & Location Services

Our solutions empower users to stay connected, even in the most hostile environments.

Our next-gen blue force tracking and location services enable line-of-sight and on-the-move communications and tracking capabilities for all missions.

AVS-620 Aviation Satellite Transceiver

The AVX-620 aviation tracking and messaging transceiver is designed for mobile tracking and messaging applications on fixed and rotary wing aircraft. 

It enables the display of positions for U.S. and coalition air and ground forces and C2 communication through its integration in the U.S. Army’s Blue Force Tracking system.

  • Full Duplex
  • Designed to meet MIL-STD-810F
  • Designed to meet MIL-STD-461F
  • FCC/ETSI compliant
  • MIL-STD 1275B Surge/Spike Power Projection Circuit
  • Contains embedded FIPS 140-2, Level 2 validated module
  • Supports AES128, AES192, AES25

Download Data sheet

MT-2021 Vehicle Satellite Transceiver

The MT-2021 transceiver, using field proven technology, is the key vehicle ground component of our integrated Command and Control (C2) solution. 

It enables full Situational Awareness (SA) with near real-time vehicle tracking, secure mobile text messaging, and in-vehicle mapping. 

  • Full Duplex
  • Designed to meet MIL-STD-810F
  • Designed to meet MIL-STD-461F
  • FCC/ETSI compliant
  • MIL-STD 1275B Surge/Spike Power Projection Circuit
  • Supports AES128, AES192, AES256

Download Data sheet

ASDR Vehicle Satellite Transceiver

The ASDR supports high data rates making it an ideal solution for fast and efficient delivery of imagery on the move and reliable C2.

  • Capable of up to 235 Kbps
  • Full duplex
  • FCC/ETSI compliant
  • AES128, AES192, AES256
  • FIPS 140-2 validated AES encryption
  • Tested to MIL-STD 810F
  • Tested to MIL-STD 461F
  • MIL-STD 1275B Surge/Spike Power Protection Circuit

Download Data sheet

MTM-203 Embedded Satellite Transceiver

Comtech’s MTM-203 is a miniaturized mobile satellite transceiver that combines compact design and unique functionality, leveraging key features of our MT-2011.

Ideal for integration in handheld devices, it may be used for satellite-based communications and any application with size and weight restrictions. 

  • Provides overload protection on receive channel to prevent LNA burn-out for large signals
  • Allows for FPGA code loading so new waveforms can be uploaded after transceiver is deployed
  • Advanced Forward Error Correction for burst data
  • Position accuracy to 2.5m Circular Error Probability
  • FIPS 140-2, Level 2 validated module
  • FCC/ETSI compliant
  • 16 channel GPS position—up to 4 updates per second
  • AUX power, 4 I/O lines and IGN sense

Download Data sheet

Connect with the market’s leading experts in Global Location and Messaging Solutions. 

Contact Us
]]> Next Generation Core Services https://comtech.com/capability/next-generation-core-services/ Wed, 26 Apr 2023 19:46:19 +0000 https://comtech.com/?post_type=solution&p=333

Solutions

Next Generation Core Services

As the public safety industry moves toward new technology, so must states, regions, and local jurisdictions.

Our communications infrastructure is changing, and Comtech is bridging the divide between legacy call routing and next-generation 9-1-1 equipment.

Connecting a Network of Networks

Our market-leading NGCS configuration is modular, scalable, and has been implemented at state, regional, and county levels. NGCS offers a transitional replacement for legacy selective router-based 9-1-1 networks.

Product Details

Comtech’s NGCS is highly reliable, resilient, and redundant.

Our solution is composed of redundant central system components that provide load sharing and load balancing failover capability.

Deployment Options:

Software as a Service (SaaS) / Hosted: This model is ideal for public safety entities desiring a speedy deployment and a lower capital expenditure.

In-Network / Managed Service: This model is ideal for public safety entities desiring a lower operational expenditure and/or a dedicated system.

Hybrid: A combination of the hosted and in-network models, the NGCS is modular, flexible, and can be configured to meet the customer’s needs.

Industry Compliance

  • National Emergency Number Association (NENA): NENA i3
  • Alliance for Telecommunications Industry Solutions (ATIS): J‑STD‑110, IMSESINET, NGES, IMS911, ELOC, ESIF
  • Internet Engineering Task Force (IETF): SIPCORE, ECRIT, SIPREC, GEOPRIV

Features & Benefits

Key FeaturesBenefit
Active-Active DesignHighest availability with no manual interaction required.
Quad-Redundant ProcessingBoth geographic and local redundancy in the software, increasing availability.
Geographic RedundancyAlways deployed with geographic redundancy, increasing availability. 
Call Handling Equipment InteroperabilitySuccessfully tested with the most popular customer premises equipment applications.
End-to-End FunctionalitySupports true end-to-end functionality, taking 9-1-1 traffic from carrier circuits to the PSAP demarcations.
MSRP Text to 9-1-1 SupportEnables native MSRP Text to 9-1-1.
Multiple Deployment ModelsCan be deployed in a dedicated in-market solution, as a Comtech-hosted service, or in a hybrid configuration.
Proven NENA i3 FlexibilitySuccessfully deployed using other NENA i3-compliant components within the solution.
Flexible Routing ChangesAllows for flexible updates to routing rules. 

Download Data Sheet

Connect with the market’s leading experts in Next Generation Core Services.

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