IP Networking Archives - Comtech Telecommunications Corp. https://comtech.com/technology/ip-networking/ Mon, 06 Jan 2025 15:53:08 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.1 Ground System Services https://comtech.com/capability/ground-system-services/ Wed, 03 May 2023 17:56:41 +0000 https://comtech.com/?post_type=solution&p=641

Solutions

Ground System Services

Comtech is a premier provider of advanced Satellite and Troposcatter Ground Systems and Networks for commercial and government customers worldwide.

Ground System Services

Capabilities

Comtech is a vertically integrated, turnkey systems integrator bringing more than 50 years’ experience providing high reliability end-to-end SATCOM and Troposcatter solutions. 

Comtech has extensive experience providing these services in multiple commercial industries and to the United States and foreign defense organizations worldwide.

Our Global Offering

Our multi-organizational design, installation, support, and engineering teams come together to provide complete installation, integration, and support solutions. We bring global experience in all ongoing support, program management, and maintenance services. 

We develop comprehensive program level and individual site installation plans and execute those plans to ensure adherence to installation schedules and to deliver to all contractual requirements and customer expectations.

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]]> Logistics, FSR, Global Depot https://comtech.com/capability/logistics-fsr-global-depot/ Wed, 03 May 2023 17:56:10 +0000 https://comtech.com/?post_type=solution&p=639

Solutions

Logistics, FSR, Global Depot

Rapid response to onsite networking and equipment issues is essential mission support. 

Comtech is a leader of logistics, FSR, and global depot solutions, supporting teams and networks around the world.

Materials Management

Comtech maintains strategically located field offices, around the globe, to cost-effectively manage the in-theater movement of parts and support personnel, inventory control and equipment, storage, and customs clearance.

Comtech’s teams supporting Global Depot Services and Warehousing capabilities have extensive experience in inventory and supply chain management and distribution. 

Comtech manages all items essential to SATCOM, Troposcatter, and other communications systems and networks. 

Our configuration and Change Management process ensures accurate inventory management, tracking, shipping & receiving confirmation, and all client required reporting.

Help Desk

Comtech’s Integrated Logistics teams operate 24x7x365 Help Desk and Operations Support Centers, providing end-to-end capture-to-resolution activities for new service calls, trouble tickets, and other user support needs.

Our highly trained and experienced help desk agents have developed detailed troubleshooting and fault isolation processes for supported SATCOM and communications equipment. Our help desk agents and certified technicians provide global telephonic Tier I-III support.

Service tickets are captured via telephone, e-mail, and secure website portals where users can document issues and request technical assistance electronically, allowing any service action to be captured, managed, and closed in a method most convenient to the customer.

Field Service Representative (FSR) Support Services

Comtech’s professional field service technicians and engineers are highly skilled in the deployment, maintenance, and repair of almost all industry standard, customized, and secure RF, satellite, IP/IT infrastructure, and wireless networks.

On-site service calls include executing in-field testing, such as, transmit/receive antenna patterns, gain, G/T, noise temperature, return loss, insertion loss, axial ratio, modem performance and passive intermodulation testing.

Our FSRs are dispatched to on-site service calls with all appropriate tools, spare parts, service manuals, and testing tools.

Global Repair Depot Services

Comtech offers Global Repair Depot Services providing refurbishment, off-site maintenance, and repair services supporting SATCOM, Troposcatter, and other communications systems and networks.

We have depots operating in all global regions, including our main refurbishment and repair facility in Orlando, Florida.

Comtech’s highly skilled technicians, engineers, testers, and quality control agents ensure that all maintenance, repair, and refurbishment work is performed to specification. These processes are components of an overall quality management process that includes controlled work instructions and corresponding checklists forms, used in each stage of the repair and refurbishment process, to deliver to the highest standards of quality. 

All Repair Depots have the necessary test equipment in-house to perform the required testing from component to terminal level for all supported equipment.

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]]> Maintenance & Training Services https://comtech.com/capability/maintenance-training-services/ Wed, 03 May 2023 17:56:29 +0000 https://comtech.com/?post_type=solution&p=640

Solutions

Maintenance & Training Services

Maintenance & Training Services

Comtech’s Communications Systems and Network Training Services offer a range of training options, customized to client requirements, that prepare end users to effectively operate, configure, and maintain communications systems hardware and software.

In addition to training documentation, Comtech offers a complete set of services to provide maintenance and service documentation. 

Training Services

Comtech offers training classes in Atlanta, Georgia, computer-based and in-person training at client sites, and on-the-ground instruction in combat zones. 

These services include the best multi-media training program documentation and supporting technical manuals, based on commercial specifications or military standards and according to customer needs. 

Our training documentation teams coordinate with the original equipment manufacturer (OEM) ensuring that the technical data and procedures are relevant and up to date.

Maintenance Services

Comtech’s Technical Documentation teams create user guides, maintenance manuals, and other logistics documentation. 

Our AS9100/ISO9001 certified Quality Management System ensures that accurate, complete, and usable documentation is created for new, upgraded, repaired, or refurbished systems, components, equipment, and parts. 

Our mature distribution processes ensure proper documentation items are distributed through our global depots or other distribution methods. Example documentation includes technical manuals, level of repair analysis, parts lists, and installation and maintenance manuals.

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